If you wish to return your item, please contact us as soon as possible (within 21 days of receipt of purchase). Please note that we do NOT accept returns on Swaddles or bloomers.
Please note that different policy terms apply to orders that are completed with Afterpay. Little Bear will issue store credit for Afterpay returns within 14 days of receipt and your payment schedule will need to be completed with Afterpay (unfortunately refunds are not possible). Returned items must contain tags and not be worn as per the conditions for normal returns (see below).
For any purchases with credit/debit card, we accept returns on all items within 14 days of receipt that contain the original tags and packaging and have not been worn or damaged. In the unlikely event that you are not entirely happy with your order or item(s), please contact us to let us know the issues that you have experienced, and in turn will we do our best to resolve them and ensure that you are 100% happy with our service.
WRONG FIT OR CHANGE OF MIND:
At Little Bear Collective we are more than happy to refund, exchange or credit garments due to incorrect fit or change of mind provided that the item is returned:
• in original condition
• unworn &
• all labels & tags still attached.
Goods purchased online at www.littlebearcollective.com must be returned within 30 days of receiving your purchase for a refund, exchange or store credit. Returns received outside of our return period will not be accepted. Please keep in mind postage times when sending your items back and ensure the garments arrive at Little Bear Collective within the return time period.
Little Bear Collective cannot be held liable for returns lost by the postal service. We recommend sending the returns using registered or tracked post. We do not offer free returns/exchanges & it is the customer’s responsibility to cover the cost of postage to & from our office for all exchanges.
If you love your item but would like to exchange colors or sizes, please also contact us to discuss stock availability. You will be refunded as soon as returned items are received. Please allow 5-7 business days for refunds to appear in your account.